Dynamic real-time scheduling with permanent connection to your employees.

FLS MOBILE FLOW EDITION Our vision: A mobile field service solution leveraging digitization to empower on-site employees – quickly, easily, and without added workload. Beyond transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) boosts overall efficiency. Your field service team can focus on what matters most: customer satisfaction. From arrival notifications (via text message) to live route tracking, customer wait times are minimized. Integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, accommodating same-day and ad-hoc requests seamlessly. The next level: Fully digital workflow processes integrated into an app – FLS MOBILE FLOW EDITION. Already using, or planning to use, BPMN standard process modeling? Easily transfer your processes to your field service app. It offers intuitive, user-friendly integration, providing precisely the queries and process steps each service case requires.

FEATURES AT A GLANCE

• BPMN workflow toolset: Workflow processes in the BPMN standard are readily mapped and flexibly compiled. This toolset enables rapid and compact process digitization.
• User and role management: Clear, simple, and intuitive user guidance (supports engineer/driver skill sets, minimizing error potential).
• Data transmission: Transmission of all deployment data (customer master data, object data, material data) to the engineer's device (offline, online, and hybrid scenarios).
• GIS mapping: (e.g., Google Maps/custom GEO systems).
• Partner integration: Easy integration of partners and service providers via link sharing.
• Staff radar: Shows nearby engineers for assistance.
• Push notifications: For engineers, e.g., in emergencies.
• Automated customer notifications: Customers receive estimated time of arrival (ETA) notifications (e.g., 30 minutes prior) via text message or email; live route tracking is also available.
• On-premise recording: Of call and feedback data (online or offline).
• Appointment agreement: Independent, binding appointment agreement via the field engineer (integrated into FLS Real-Time-Scheduling).
• Data recording: Checklists, reports, and changed master data.
• Information provision: Comprehensive information (scope and content of work, deadlines, customer and machine/system data).
• Real-time file exchange: Files in common formats (photos, Word, Excel, PDF) can be attached to a call and transferred directly to your ERP/CRM system.
• Customizable reports: Individually designable customer and call reports.
• Audit trail: Audit-proof recording of signatures (customer and engineer).
• Mobile time recording: Activity and absence recording.
• Mobile materials management: Including van stocktaking. Used materials can be booked and reordered directly in the app; inter-colleague material exchanges are transparently recorded via FLS MOBILE. This includes display and management of material groups, material location, storage facilities, and inventory at storage locations; handling of serialized materials; booking of material movement; and purchase or restock requests.

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected]

What's New in Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!